On site, if you have a Belgian bank account, download the Payconiq by Bancontact application and scan the QR Code on your wristband to top up your cashless in just a few clicks!

If you don't have a Belgian bank account, download the Les Ardentes mobile application, where you can also scan your QR Code to top up your cashless, and quickly check your balance and transaction history.

Both options allow you to top up your cashless almost instantly.

You can also top up your cashless at the cash desks and cashless terminals on the festival grounds and campsite. However, for faster recharging we recommend the first two alternatives.

Translated with DeepL.com (free version)

Yes, you can top up with a minimum of 2 flammes (2,50€). Then choose a refill level from 4 flammes to 4 flammes (5€). Thus, you can reload 2,4, 8, 12, 16, 20, 24, 28, 32 flammes, etc... 

Several recharging points (cash desks and automatic terminals) are located on the site and campsite. To find out exactly where they are, don't hesitate to consult the interactive map on the Les Ardentes mobile application. 

Yes, cashless is the only means of payment on site and at the campsite. (With the exception of the merchandising stand, where credit cards* will also be accepted).

*Please note that American Express cards are not accepted.

Yes, thanks to the Ardentes application, you can check your balance and your consumption history.

If you lose your wristband, we invite you to visit one of our weezevent assistance points. The chip on your lost or stolen bracelet will be deactivated. 
 

No, it is not possible. A wristband is associated with a cashless account. 

No, you can simply keep the chip on your wristband from your first day at the festival, which contains your cashless. 
 

No, this system is not directly linked to your bank account. You cannot be debited for more than the amount you have credited to your cashless account.

You must keep your bracelet for a refund after the festival. We will communicate about this refund procedure after the festival.

There is no minimum reimbursement amount. 

You will have from July 17 to July 31 to claim your cashless. 

Yes, you can log in with the same e-mail address as last year. Just use the code on your new festival ticket. However, any cashless remaining on your account last year can no longer be recovered, as the refund procedure has been closed. 

No. Each Cashless account is linked to a ticket number valid for one year.

Yes, a deposit is charged per cup when you order at the bar. Return your cups to Cup Return and we'll refund your deposit. Return your cups to the bar and your deposit will be deducted from your order.

You can return a maximum of 10 cups per transaction.

Please note that if you leave the site with your cup, at the end of the festival, you won't be able to get your deposit back. Remember to get your deposit back before you leave.