Refunds will only be made for amounts equal to or greater than €5 on your bracelet.
A refund fee of 1€ will be applied and deducted directly from your account when the refund procedure is launched.
If you have any problems with the refund procedure, please contact cashless@lesardentes.be
Is cashless the only means of payment at Les Ardentes ?
Yes, cashless is the only means of payment on the site and on the campsite (with the exception of the Merch, where you can also pay with your bank card).
How can I top up my account before the festival?
Before the festival, there are two ways to top up your account:
1. Go to the Ardentes website to top up your account now! Choose the amount to be credited and pay via Payconiq by Bancontact or any other payment method.
2. Go to the Ardentes app
How can I top up my account during the festival?
If you have a Belgian bank account, download and activate the Payconiq by Bancontact application now! You'll be able to scan the Payconiq QR-code on your wristband and top up your cashless account in just a few clicks.On site, you can also top up your cashless account:
- Using the Les Ardentes app
- At the cash registers on site and at the campsite (payment by cash or bank card). Find these top-up points on the interactive map of the desArdentes mobile application.
Can I top up my cashless at the campsite?
Yes, two top-up cash desks will also be available at the campsite bars.
Can I check my Cashless balance and transaction history during the festival?
Yes, thanks to the Ardentes application, you can check your balance and your consumption history.
What happens if I lose my bracelet?
If you lose your wristband, we invite you to visit one of our Cashless assistance points. The chip on your lost or stolen wristband will be deactivated and replaced.
I have several tickets because I'm coming for several days. Do I have to create an account for each day?
No, a cashless account transfer will be carried out at the entrance on each new day of the festival.
How do I get my Cashless back after the festival?
You absolutely must keep your wristband for a refund after the festival. We will communicate about this refund procedure after the festival. Follow us on social networks so you don't miss any news.
Can I keep my Cashless on my account for next year?
No. Each Cashless account is linked to a ticket number valid for one year.
