Les ardentes - Logo

2-3-4-5 JULY 26
Liège, Be

Request a refund for your unspent cashless funds below : 

A 3-flame management fee (€3.75) will be deducted from your cashless account for the refund. Each refund is verified, which requires manual processing. These fees and other costs related to the service are included in the refund fees.

You can collect your cashless money from July 7 at 12 p.m. until July 21 at midnight. No refunds will be possible after this date, and the balance can no longer be claimed.

Once the refund request has been made, you will receive a confirmation email. The transfer may take up to one week to arrive in your bank account.

Additional currencies offered during the festival are non-refundable.

Please note: you must keep your wristband in order to receive a refund. You will be asked for your chip number.

A problem? Contact cashless@lesardentes.be

This process is only possible HERE.

FAQ

I CAN'T FIND THE BARCODE ON MY TICKET

IS THERE A MINIMUM AMOUNT REQUIRED TO TOP UP MY FLAMMES?

IS CASHLESS THE ONLY WAY OF PAYMENT AT LES ARDENTES?

WHAT HAPPENS IF I LOSE MY WRISTBAND ?

I HAVE SEVERAL TICKETS BECAUSE I COME FOR SEVERAL DAYS. DO I HAVE TO CREATE AN ACCOUNT FOR EACH DAY?

CAN I BE CHARGED MORE THAN THE AMOUNT CREDITED TO MY CASHLESS ACCOUNT?

I CREATED AN ACCOUNT LAST YEAR, CAN I USE THE SAME ONE THIS YEAR?

IS THERE A DEPOSIT ON CUPS IN FESTIVAL BARS?

WHAT PERSONAL DATA IS STORED ON THE CHIP IN MY BRACELET?

HOW DO I GET MY CASHLESS BACK AFTER THE FESTIVAL?