We are currently working on the accessibility of the festival. The information will be updated soon and a map will be available soon.
In order to prepare for your visit, here are some of the changes made to the festival:
- PRM tickets
PRM tickets are at the same price as regular tickets. The PRM parking spaces that can be reserved with proof of identity will be free.
- PRM parking: in the immediate vicinity of the festival
Spaces will be reserved in the car park located in rue de la Tonne. Please note that spaces are limited, you must submit a reservation request via pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled people, European parking card, mobility inclusion card, etc.) as well as the number plate, the model of vehicle, the colour of the vehicle and the dates of your visit.
- A special entrance common to the VIP entrance
- A nursing/rest area with a doggie bar
- Two raised and secured podiums
These podiums will provide a view of the Phoenix and Big Eye stages.
- Accessibility of a food area and a bar
These areas will soon be indicated on a map.
- New: Adapted regular camping area
This area will be equipped with adapted sanitary facilities, a food area, a bar and entertainment in the immediate vicinity.
Please note that places are limited, so please submit a reservation request via pmr@lesardentes.be with the dates of your visit.
- PRM parking: in the vicinity of the campsite
Please note that spaces are limited. You must submit a reservation request via pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled persons, European parking card, mobility inclusion card, etc.) as well as the number plate, the vehicle model, the colour of the vehicle and the dates of your visit.
ATTENTION
We would like to draw your attention to the fact that the festival site and the campsite are very large and have significant differences in altitude. The distance between the festival site and the campsite is also significant (15 minutes on foot).
Despite all our efforts it is impossible to make the whole festival accessible. We are continuously working on improving your festival experience.
If you have any questions, please contact pmr@lesardentes.be and our team will answer you as soon as possible.
Why PRM tickets?
The objective is to welcome the public with reduced mobility in the best possible way by allowing us to target the most important adjustments to be made.
Why is there a form to fill out when I buy a ticket or a PRM Pass?
We have set up this form in order to adapt the system to the number of people concerned and the type of disability of each person. This form also allows us to contact you more easily if necessary.
Can I change a ticket for a PRM ticket?
To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent to you.
If you can't find this email, you can have it sent again here.
Then click on "Additional actions" and then on "Change tickets".
Then the system will ask you which ticket(s) you want to exchange. Here you can select for example the regular ticket you have taken. When you confirm the ticket you want to exchange, on the next page you will see the PRM ticket you want to exchange. This is when you can select your PRM ticket.
If you exchange your regular ticket for a PRM ticket, you don't have to pay any extra.
Can I exchange a 4-day PRM pass for a 4-day PRM + camping pass?
To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent, to get to your order.
If you can't find this email, you can have it sent again here.
Then click on "Additional actions" and then on "Change tickets".
Then the system will ask you which ticket(s) you want to exchange. Here you can select, for example, the PRM pass you have taken. When you confirm the ticket you want to exchange, on the next page you will see the 4 day PRM + camping pass you want to exchange. This is when you can select your 4-day PRM + camping pass.
The procedure is the same if you want to exchange your ticket for a PRM + companion ticket.
Do I have to pay extra if I buy a PRM ticket?
No, the purchase of a PRM ticket is at the same price as a regular ticket.
I bought a PRM + companion combo ticket with the same name, what should I do?
It is essential that there is a different name for the person with reduced mobility and the accompanying person. Please contact us for the modification request by telling us the name and surname of the accompanying person and the order number at pmr@lesardentes.be
I am a pregnant woman, am I considered PRM?
In this case there are two answers, if you want to experience the festival in better comfort because of your pregnancy: There is no need to buy a ticket or a PRM pass here. You may ask to access the platforms for the disabled audience placed at the edge of our two main stages, Phoenix and Big Eye. The space on these platforms is limited and priority is given to the disabled public in case of heavy traffic, in which case you may be asked to leave your seat. If you are in need of adapted facilities: In the case of a difficult pregnancy, you will of course be considered as a person with reduced mobility. This difficulty will not be visible, you will be asked to present a justification from your gynecologist to explain the need for a PRM ticket. You will then have access to the PRM facilities.
I have just broken my leg or had an operation that had a major impact on me. Am I considered to be a PRM ?
Yes, in these cases you are considered as a person with reduced mobility and you can benefit from the PRM infrastructures. If your difficulty is not visible, you may be asked to show proof.
I have a non-visible disability, what can I do ?
In your case, you may be asked to provide proof of your disability in order to benefit from the planned accommodations.
Do I have to pay extra if I buy a PRM ticket?
No, the purchase of a PRM ticket is at the same price as a regular ticket.
Is the campsite accessible for people with reduced mobility ?
Of course, the main roads of the campsite are accessible. An area of the regular campsite is reserved for PRM and equipped with adapted sanitary facilities, a food area and a bar in the immediate vicinity.
Is the All Star campsite accessible to PRM ?
This area of the campsite is not 100% accessible. It is not equipped with accessible pathways or adapted sanitary facilities.
Is the PRM entrance the same as the main entrance?
No, people with reduced mobility can benefit from a specific entrance. This entrance is located in the immediate vicinity of the PRM parking lot. On the campsite, people with reduced mobility also have a specific entrance next to the adapted area.
What if I need special care or medication?
On the festival site there is a reception area with attendants, in this area you will be able to carry out your care. This area will be equipped with a fridge that will allow you to keep your medicines cool.
As a PRM, can I come accompanied / With whom can I come accompanied?
Of course, we have set up tickets for PRM + companion to allow people with reduced mobility to come accompanied. The accompanying person is a non-PRM person who accompanies the disabled person in order to facilitate access to the festival. This person will be able to use the same entrance as the person with reduced mobility and will also be able to stay in the PRM camping area.
Can my friends accompany me to the facilities for PRM?
The facilities for PRM are primarily reserved for people with reduced mobility. If there are not too many people, the facilities are accessible without any problem, but in case of heavy traffic, you will be asked to leave your place for people with reduced mobility.
How do I know if my disability allows me to have PRM access?
Please contact us at pmr@lesardentes.be so that we can see together if your disability requires the purchase of a PRM ticket.
Is there any accommodation specially adapted for PRM?
An area of the regular campsite is adapted so that you can stay in the festival campsite. This area is equipped with adapted sanitary facilities and close to a food area and a bar.
Are there any parking lots specially adapted for PRM?
Yes, there will be reserved parking spaces on the rue de la Tonne near the festival's PRM entrance. There will also be reserved places near the campsite. Please note that spaces are limited, you must submit a reservation request via the address pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled people, European parking card, mobility inclusion card, ...) as well as the license plate, the model of the vehicle and the dates of your visit.
What facilities are planned for PRMs on the site? / What stages will PRMs have access to?
On the site you will find an accompanying/rest area with a doggy bar, two raised and secured podiums with a view on the Phoenix and Big Eye stages and the accessibility of a food and bar area.
