Since 2022, all payments are made via a cashless system. It is linked to the chip on your bracelet. Thanks to Payconiq, you'll be able to recharge it on the app or at the charging stations to use it to pay on the festival.

The festival opens at 12:30 and closes at 2:00 am

TIP: Don't come to the festival with unnecessary items. If possible, do not bring a backpack or purse.

The following are not allowed on site

Weapons, explosive, flammable or volatile substances.
Illegal substances, drugs.
Strollers
Dangerous, sharp or blunt objects, umbrellas, as well as any object likely to be used as a projectile.
Animals (with the exception of guide dogs for visually impaired persons).
Non-drinkable liquids and gels in containers larger than 100 ml.
Tripods and selfie poles, lasers, drones
Large backpacks (> 45 cm height)
Gas and gas burners
Any other object that may be considered dangerous by the organization

To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent to you, to get to your order.

If you can't find the email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you exchange a day ticket for another day ticket, for example, you do not have to pay a supplement. If you want to change from a 4D pass to a 4D + camping pass, you simply pay the 40 euro difference.

You will have to wait until all payments have been finalised before you can exchange your ticket. 

Once all the payments are done, to exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent to you, to get to your order.

If you can't find the email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you exchange a day ticket for another day ticket, for example, you do not have to pay a supplement. If you want to change from a 4D pass to a 4D + camping pass, you simply pay the 40 euro difference.

Nothing could be easier!

First, go to our ticketing service. Then, when you validate your cart, you have to check YES to the option "Payment in several times". Then indicate your bank details so that the payments can be made. You will be debited each month from your first payment.

No stress! Here's a link where you can have this email sent back to you.

It is just an order confirmation. Your tickets will arrive in your mailbox on June 22 at the earliest.

Ticket upgrades are only possible with tickets purchased online through our official ticketing service.

Here is a link that will allow you to change the name on your ticket. 

The Ardentes Camping is located there : Rue du Village - 4000 Rocourt 

Campsite will be open from Wednesday 5.07 12pm to Monday 10.07 10am.

Campers may be subject to checks on the contents of their luggage, as well as to pat-downs by security guards, at the entrance to the campsite.  

All under 18s must have a signed parental authorisation with a photocopy of the parents' identity card. These documents must be handed in at the security post at the campsite entrance where they will be kept.

Furthermore, anyone under 16 years of age must be accompanied by a responsible adult within the campsite.

Any person who does not meet these conditions will be refused access to the campsite.

It is the traditionnal Ardentes Campsite. It is only available via the 4 days Pass + Regular Camping here. 

The ALL STAR campsite will not be accessible to festival goers from the REGULAR campsite. On the other hand, festival-goers 
from the ALL STAR campsite will be able to circulate in the REGULAR campsite. 

Yes, but don't forget to buy your 4-day + Camping Regular PASS here to access the Camping Regular.

Are you dreading the moment of dragging your tent, your mattress or your camping equipment? Can you see yourself struggling with your stakes and bungee cords? Save yourself the trouble and reserve a FestiTent for 1, 2 or 4 people.

All FestiTent tents will be set up by us at the REGULAR CAMPING before your arrival, and cannot be moved. You can reserve your FestiTent through this link.

All-Star Camping is the brand new premium campsite in Les Ardentes. 
All-Star Camping is only accessible via the 4-day PASS + All-Star Camping here AND after having booked your accommodation here. 

Beware: No PodPads reservation = no access to All-Star Camping.

The ALL STAR campsite will not be accessible to festival goers from the REGULAR campsite. On the other hand, festival-goers 
from the ALL STAR campsite will be able to circulate in the REGULAR campsite. 
 

No. All-Star Camping does not have a space to set up your own tent. You will only have access to it if you have bought your ticket here AND accommodation on Podpads.

No. Access to All Star Camping is only available for people who bought a 4 day pass + All-Star Camping here AND booked Podpads accommodation here. 
 

To upgrade your ticket, go to your order via the "Manage my order" link you received in the confirmation email.
If you can't find this email, you can have it sent again here. 
Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you want to change from a 4D PASS to a 4D PASS + Camping Regular, you simply pay the difference.

To upgrade your ticket, go to your order via the link "Manage my order" that you received in the confirmation email.

If you can't find this email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets". 

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you want to switch from a 4D pass to a 4D pass + All Star camping, you simply pay the difference.

Then don't forget to book your accommodation on https://podpads.com/les-ardentes, otherwise you won't be able to access the Camping All-Star area.

Reminder: if you buy the 4-day PASS + Camping All-Star but you don't book your accommodation on https://podpads.com/les-ardentes, you will not be able to access the Camping All-Star and will be welcomed at the Regular Camping!

Yes, but don't forget to buy your 4-day + Camping Regular PASS here to access the Camping Regular.

Are you dreading the moment of dragging your tent, your mattress or your camping equipment? Can you see yourself struggling with your stakes and bungee cords? Save yourself the trouble and reserve a FestiTent for 1, 2 or 4 people.

All FestiTent tents will be set up by us at the REGULAR CAMPING before your arrival, and cannot be moved. You can reserve your FestiTent through this link.

The maximum area you can use to pitch your tent is between 4m2 (2 person pitch) and 9m2 (4 person pitch). Tents with a built-in sitting area will not be allowed.

No. The campsite is only accessible with a 4 day pass + Camping.

THE FOLLOWING ITEMS ARE NOT ALLOWED ON THE SITE

- All narcotic products;
- Perfumes;
Important: gas-free deodorants (roll-on type) as well as sun creams are allowed in limited formats (maximum 100 ml) 
- All glass containers (empty metal or plastic bottles are allowed)
- Tin cans;
- Alcohol (bottles, flasks, etc.);
Cans of beer are allowed up to 6 cans (max. 50cl) per person. 
Soft drinks (carbonated or energy drinks) are allowed up to 6 cans or plastic bottles (max. 50cl per can/plastic bottle) per person.
- Water pipes, shishas, ... ;
- Generators;
- Tools (flat spanners, pliers, shovels) that can be used to dismantle the grids;
- All types of fire larger than a lighter flame (candles, braziers, burners and other gas installations, etc.). 
A cooking area is provided in the welcome village. You can come and cook your food there.
- Sharp objects, blunt objects and any other material harmful to the conviviality of the campsite are forbidden. (weapons, bladed and prohibited weapons, syringes, fireworks, firecrackers ... ).
- Pets, with the exception of guide dogs.
- Apart from your tent, it is not allowed to add additional structures such as awnings, arbours, tarpaulins, swimming pools, etc.
 

If the camper decides to leave an object that is not allowed on the campsite, the organisation is not obliged to return it; it will not be possible to recover what has been confiscated at the campsite entrance.
Any person found on the campsite in possession of one of the above-mentioned prohibited objects will be immediately excluded from the campsite and the festival, permanently and without refund.

All minors must have a signed parental authorisation accompanied by a photocopy of the parents' identity card. These documents must be handed in at the security post at the entrance to the campsite where they will be kept. Furthermore, any minor under 16 years of age must be accompanied by a responsible adult within the campsite.

Cars, motorbikes, trailers, caravans, camper vans, etc. endanger the safety of the campers and are therefore not allowed in the campsite and its surroundings.
This also applies to scooters, electric bikes, gyropods, etc. 

Installation of music (sound system):
Loud music is not allowed: do not forget to respect the sleep of others (your neighbours as well as the local residents).

Commercial activities : 
Campers are not allowed to sell food, drinks or anything else.

Distribution of flyers, tracts, ... :
The distribution of flyers and other promotional materials is prohibited.

Cleanliness :
All campers are responsible for the area they occupy. People who leave rubbish lying around will be expelled from the campsite and the festival and will not be reimbursed.

Barbecue areas:
3 barbecue areas will be available for campers; cooking of food will be done only by volunteers 
by volunteers based on the timing posted near the cooking points.

Overall:
Anyone attempting to climb, open or damage the infrastructure, or to smuggle objects into the campsite will be immediately excluded from the campsite and the festival.
Access to the campsite will be forbidden to any person who violates the rules described in this document. Offenders will be liable to prosecution.
Unwelcome or inappropriate remarks or behaviour will not be allowed within the festival. Harassment, sexual assault, physical or verbal abuse, discrimination, racism, homophobia, transphobia, sexism will not be tolerated. If you are told that your remark or behaviour is inappropriate or improper, even if it is said "in jest", do not challenge it and apologise. Such behaviour may result in sanctions.

Registration is closed!

We invite you to subscribe to our newsletter and follow us on the Ardentes social networks so you don't miss any news!

On the platform, you can indicate a preference of position. These will all be described there. We will do our best to respect your choices but we cannot promise anything. As for the hours, they are imposed. You must be available from July 6 to 9 and possibly from July 5 for some positions.

When you register, you can mention in the comments that you would like to work with friends and name them (within reason). In this case, we may not be able to accommodate your job and evening off preferences.

Thanks to the cashless system, you will be able to get drinks and snacks at the volunteer area, thanks to the chip on your bracelet. Food stands will be available on the festival site, but for a fee.

Since 2022, all payments are made via a cashless system. It is linked to the chip on your bracelet. Thanks to Payconiq, you'll be able to recharge it on the app or at the charging stations to use it to pay on the festival.

If you are late or absent, you must inform your supervisor as soon as possible. Without a legitimate/acceptable reason, we will deactivate your access on your chip and cut your day bracelet. You will not be able to access the festival.

You can enter and leave the site freely, you will just have to scan your bracelet at the entrances (each time). Please note that you will have to come and get accredited every day at the volunteer area where you will receive a summary of your missions for the day.

Shuttles will be available from the center of Liege to the festival site. We invite you to consult our website for all questions concerning mobility.

Due to high demand, it will not be possible to change positions after you register (with some exceptions).

As a volunteer, you will have access to the festival, as well as drinks, snacks and activities reserved for the volunteer area.

It will depend on your position.

It depends on your position. All the information will be provided in the form when you register.

You can contact the volunteer leaders via the Qoezion messaging system.

Your working hours will be posted in your personal space on the Qoezion platform and we will communicate them to you when you arrive at the accreditation area each day.

As Les Ardentes is historically a Liège festival, the volunteers are mostly local, and therefore do not require camping access. However, since the festival's expansion, we are happy to recruit volunteers from all over the world. Les Ardentes does not have a space dedicated to the accommodation of volunteers, but it is nevertheless possible to have access to a campsite, at a cost of 40 euros for the 4 days of the festival.

The objective is to welcome the public with reduced mobility in the best possible way by allowing us to target the most important adjustments to be made.

We have set up this form in order to adapt the system to the number of people concerned and the type of disability of each person. This form also allows us to contact you more easily if necessary.

To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent to you.

If you can't find this email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. Here you can select for example the regular ticket you have taken. When you confirm the ticket you want to exchange, on the next page you will see the PRM ticket you want to exchange. This is when you can select your PRM ticket.

If you exchange your regular ticket for a PRM ticket, you don't have to pay any extra.

To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent, to get to your order.

If you can't find this email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. Here you can select, for example, the PRM pass you have taken. When you confirm the ticket you want to exchange, on the next page you will see the 4 day PRM + camping pass you want to exchange. This is when you can select your 4-day PRM + camping pass.

The procedure is the same if you want to exchange your ticket for a PRM + companion ticket.

No, the purchase of a PRM ticket is at the same price as a regular ticket.

It is essential that there is a different name for the person with reduced mobility and the accompanying person. Please contact us for the modification request by telling us the name and surname of the accompanying person and the order number at pmr@lesardentes.be

In this case there are two answers, if you want to experience the festival in better comfort because of your pregnancy: 
There is no need to buy a ticket or a PRM pass here. You may ask to access the platforms for the disabled audience placed at the edge of our two main stages, Phoenix and Big Eye. 
The space on these platforms is limited and priority is given to the disabled public in case of heavy traffic, in which case you may be asked to leave your seat.
If you are in need of adapted facilities: 
In the case of a difficult pregnancy, you will of course be considered as a person with reduced mobility. This difficulty will not be visible, you will be asked to present a justification from your gynecologist to explain the need for a PRM ticket.  You will then have access to the PRM facilities.

Yes, in these cases you are considered as a person with reduced mobility and you can benefit from the PRM infrastructures. If your difficulty is not visible, you may be asked to show proof.

In your case, you may be asked to provide proof of your disability in order to benefit from the planned accommodations.

No, the PRM parking lots are free with proof of disability.  
Please note that spaces are limited. You must submit a reservation request via pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled persons, European parking card, mobility inclusion card, etc.) as well as the license plate, the vehicle model and the dates of your visit.

Of course, the main roads of the campsite are accessible. An area of the regular campsite is reserved for PRM and equipped with adapted sanitary facilities, a food area and a bar in the immediate vicinity.

This area of the campsite is not 100% accessible. It is not equipped with accessible pathways or adapted sanitary facilities.

No, people with reduced mobility can benefit from a specific entrance. This entrance is located in the immediate vicinity of the PRM parking lot. 
On the campsite, people with reduced mobility also have a specific entrance next to the adapted area.

On the festival site there is a reception area with attendants, in this area you will be able to carry out your care. This area will be equipped with a fridge that will allow you to keep your medicines cool.

Of course, we have set up tickets for PRM + companion to allow people with reduced mobility to come accompanied. 
The accompanying person is a non-PRM person who accompanies the disabled person in order to facilitate access to the festival.
This person will be able to use the same entrance as the person with reduced mobility and will also be able to stay in the PRM camping area.

The facilities for PRM are primarily reserved for people with reduced mobility. If there are not too many people, the facilities are accessible without any problem, but in case of heavy traffic, you will be asked to leave your place for people with reduced mobility.

Please contact us at pmr@lesardentes.be so that we can see together if your disability requires the purchase of a PRM ticket.

An area of the regular campsite is adapted so that you can stay in the festival campsite. This area is equipped with adapted sanitary facilities and close to a food area and a bar.

Yes, there will be reserved parking spaces on the rue de la Tonne near the festival's PRM entrance. There will also be reserved places near the campsite. 
Please note that spaces are limited, you must submit a reservation request via the address pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled people, European parking card, mobility inclusion card, ...) as well as the license plate, the model of the vehicle and the dates of your visit.

On the site you will find an accompanying/rest area with a doggy bar, 
two raised and secured podiums with a view on the Phoenix and Big Eye stages and the accessibility of a food and bar area.