Since 2022, all payments are made via a cashless system. It is linked to the chip on your bracelet. Thanks to Payconiq, you'll be able to recharge it on the app or at the charging stations to use it to pay on the festival.

The festival opens at 12:30 and closes at 2:00 am

TIP: Don't come to the festival with unnecessary items. If possible, do not bring a backpack or purse.

The following are not allowed on site

Weapons, explosive, flammable or volatile substances.
Illegal substances, drugs.
Strollers
Dangerous, sharp or blunt objects, umbrellas, as well as any object likely to be used as a projectile.
Animals (with the exception of guide dogs for visually impaired persons).
Non-drinkable liquids and gels in containers larger than 100 ml.
Tripods and selfie poles, lasers, drones
Large backpacks (> 45 cm height)
Gas and gas burners
Any other object that may be considered dangerous by the organization

To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent to you, to get to your order.

If you can't find the email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you exchange a day ticket for another day ticket, for example, you do not have to pay a supplement. If you want to change from a 4D pass to a 4D + camping pass, you simply pay the difference.

You must wait until all payments have been finalized before you can exchange your ticket. 
Once your payments have been finalized, to exchange your ticket, go to your order via the "Manage my order" link you received in the confirmation e-mail you received, to get to your order.

If you can't find the e-mail, you can have it resent here. 
Then click on "Additional actions" and then on "Change tickets".

The system will then ask you which ticket(s) you wish to exchange. When you confirm the ticket you want to exchange, on the next page you'll see the passes and day tickets you want to exchange.

If you exchange a day ticket for another day ticket, for example, you don't have to pay anything extra. If you wish to change from a 4D pass or a day ticket to a 4D pass + camping, you simply pay the difference in price.

Nothing could be easier!

First, go to our ticketing service. Then, when you validate your cart, you have to check YES to the option "Payment in several times". Then indicate your bank details so that the payments can be made. You will be debited each month from your first payment.

No stress! Here's a link where you can have this email sent back to you.

It is just an order confirmation. Your tickets will arrive in your mailbox during June. 

Ticket upgrades are only possible with tickets purchased online through our official ticketing service.

Don't panic, tickets are not personal!

If you'd like a refund and you've taken out BOOKING PROTECT insurance with your ticket, it's easy - just go here.

Les Ardentes will once again be held in Rocourt (Liège), Belgium! The entrance is on Rue de l'Arbre Courte-Joie.

Shuttles will be available from the center of Liege to the festival site. We invite you to consult our website for all questions concerning mobility.

Yes, we offer return bus services from Belgium, France, Switzerland and Luxembourg. You can book your trip here.

The nearest station to the festival is Gare d'Ans.  
Free TEC shuttle buses are available from this station and from Gare Saint Lambert (Cadran).

If you arrive at Gare des Guillemins, take a train connection to Gare d'Ans and then take advantage of the free TEC buses.

Take advantage of the SNCB discount code and travel by train from any Belgian station!  

In June, you'll receive your unique SNCB discount code (*) with your festival ticket. Surf to sncb.be/lesardentes and buy your Les Ardentes train ticket with the SNCB code. This train ticket is only available online. It is valid for 1 return journey in 2nd class at half price between any Belgian station and Ans station.  

You can choose the date of the outward journey and the return journey between Wednesday 5 July and Monday 10 July 2023 inclusive. You can find all the timetables quickly and easily in the travel planner on sncb.be or in the SNCB app.  

If you are travelling from abroad, you can combine your Les Ardentes train ticket with a ticket that is valid up to the Belgian border. From there, the train ticket is valid until Ans station.  

All info, conditions and purchase at sncb.be/lesardentes

(*) Festival tickets purchased via Fnac and Night&Day will not receive an SNCB code.

To get to the festival by bike, take advantage of the specially adapted car park behind Delhaize (rue de l'Arbre Courte Joie)! The car park is manned by our stewards from Thursday to Sunday, 12 noon to 2am.

Come by bike and leave with a €5 Décathlon voucher!

This year, car-sharing is the best way to get to Les Ardentes! Share your travel and parking costs with people who are travelling the same route as you! To suggest your journey or to find someone who's travelling the same route as you, go to this link.

Get a lift as close to Les Ardentes as possible! A drop-off point will be available close to the festival entrance.  
Le Drop off P+R Vottem: The most direct way to get there is to take the A3, exit E313 Liège Vottem. The E313 exit will be indicated on the motorway. Then follow the DROP OFF signs from the motorway exit.

If you are coming by car, we advise you to reserve your parking space before the festival. There will be no unauthorised traffic or parking around the festival.  

Would you like to reserve your parking space? Depending on your needs, different formulas will soon be available via the festival ticket office.

The Ardentes Camping is located there : Rue du Village - 4000 Rocourt 

Campsite will be open from Wednesday 5.07 12pm to Monday 10.07 10am.

Campers are liable to have the contents of their luggage checked and palpated by security staff on entering the campsite.  
All minors must have a signed parental consent form, accompanied by a photocopy of the parents' identity card. These documents must be handed in to the security post at the campsite entrance, where they will be kept.

Access to the campsite is reserved for festival-goers aged 16 and over.  

Minors under the age of 18 must be accompanied by a responsible adult.

Anyone failing to meet these conditions will be refused access to the campsite.

This is the traditional campsite Les Ardentes. It is only available with the 4 DAYS PASS + CAMPING or the 4 DAYS VIP PASS + CAMPING.

The ALL STAR campsite is not accessible to festival-goers at the regular campsite. Conversely, festival goers 
from the ALL STAR campsite will have access to the regular campsite.

Yes, but don't forget to buy your 4-day + Camping Regular PASS here to access the Camping Regular.

Camping All-Star is the brand-new premium campsite in Les Ardentes. 
Camping All-Star is only accessible via the PASS 4 days + Camping or PASS 4 days VIP + Camping AND after booking your accommodation here. Please note: No Festitent reservation = no access to Camping All-Star.

The ALL STAR campsite will not be accessible to festival-goers from the REGULAR campsite. Conversely, festival-goers 
from the ALL STAR campsite will have access to the REGULAR campsite.

No. All-Star Camping does not have a space to set up your own tent. You will only have access to it if you have bought your ticket here AND an All Star accommodation here.

No. Access to All-Star camping is reserved for people who have purchased a 4-Day Pass + Camping or a 4-Day VIP Pass + Camping here AND have purchased All Star accommodation here.

Please note that access to All-Star camping will only be granted after the purchase of a 4-Day Pass + Camping or a 4-Day VIP Pass + Camping AND All Star accommodation.

To upgrade your ticket, go to your order via the "Manage my order" link you received in the confirmation email.
If you can't find this email, you can have it sent again here. 
Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. When you confirm the ticket you want to exchange, on the next page you will see the passes and day tickets you want to exchange.

If you want to change from a 4D PASS to a 4D PASS + Camping Regular, you simply pay the difference.

To upgrade your ticket, go to your order via the "Manage my order" link you received in the confirmation e-mail.

If you can't find the e-mail, you can have it resent here.

Then click on "Additional actions" and then on "Change tickets".

The system will then ask you which ticket(s) you wish to exchange. When you confirm the ticket you wish to exchange, on the next page you will see the day passes and tickets you wish to exchange.

Select "Pass 4 JOURS + Camping Regular".

If you wish to change from a 4J pass to a 4J pass + Camping you simply pay the difference.

Then go here to book your All Star accommodation, which will give you access to the All Star Campsite.

Yes, but don't forget to buy your 4-day + Camping Regular PASS here to access the Camping Regular.

The maximum area you can use to pitch your tent is between 4m2 (2 person pitch) and 9m2 (4 person pitch). Tents with a built-in sitting area will not be allowed.

No. The campsite is only accessible with a 4 day pass + Camping.

THE FOLLOWING ITEMS ARE NOT ALLOWED ON THE CAMPING

- All narcotic products;
- Perfumes;
Important: gas-free deodorants (roll-on type) as well as sun creams are allowed in limited formats (maximum 100 ml) 
- All glass containers (empty bottles of 1L. maximum are allowed)
- Tin cans;
- Alcohol (bottles, flasks, etc.);
Cans of beer are allowed up to 6 cans (max. 50cl.) per person. 
Soft drinks (carbonated or energy drinks) are allowed up to 6 cans or plastic bottles (max. 50cl per can/plastic bottle) per person.
- Water pipes, shishas, ... ;
- Generators;
- Tools (flat spanners, pliers, shovels) that can be used to dismantle the grids;
- All types of fire larger than a lighter flame (candles, braziers, burners and other gas installations, etc.). 
A cooking area is provided in the welcome village. You can come and cook your food there.
- Sharp objects, blunt objects and any other material harmful to the conviviality of the campsite are forbidden. (weapons, bladed and prohibited weapons, syringes, fireworks, firecrackers ... ).
- Pets, with the exception of guide dogs.
- Apart from your tent, it is not allowed to add additional structures such as awnings, arbours, tarpaulins, swimming pools, etc.
 

If the camper decides to leave an object that is not allowed on the campsite, the organisation is not obliged to return it; it will not be possible to recover what has been confiscated at the campsite entrance.
Any person found on the campsite in possession of one of the above-mentioned prohibited objects will be immediately excluded from the campsite and the festival, permanently and without refund.

Access to the campsite is reserved for festival-goers aged 16 and over.  

Minors under 18 must be accompanied by a responsible adult.

Anyone failing to meet these conditions will be refused access to the campsite.

Cars, motorbikes, trailers, caravans, camper vans, etc. endanger the safety of the campers and are therefore not allowed in the campsite and its surroundings.
This also applies to scooters, electric bikes, gyropods, etc. 

Installation of music (sound system):
Loud music is not allowed: do not forget to respect the sleep of others (your neighbours as well as the local residents).

Commercial activities : 
Campers are not allowed to sell food, drinks or anything else.

Distribution of flyers, tracts, ... :
The distribution of flyers and other promotional materials is prohibited.

Cleanliness :
All campers are responsible for the area they occupy. People who leave rubbish lying around will be expelled from the campsite and the festival and will not be reimbursed.

Overall:
Anyone attempting to climb, open or damage the infrastructure, or to smuggle objects into the campsite will be immediately excluded from the campsite and the festival.
Access to the campsite will be forbidden to any person who violates the rules described in this document. Offenders will be liable to prosecution.
Unwelcome or inappropriate remarks or behaviour will not be allowed within the festival. Harassment, sexual assault, physical or verbal abuse, discrimination, racism, homophobia, transphobia, sexism will not be tolerated. If you are told that your remark or behaviour is inappropriate or improper, even if it is said "in jest", do not challenge it and apologise. Such behaviour may result in sanctions.

Registration opens on March 28, 2024! 

We invite you to subscribe to our newsletter and follow us on the Ardentes social networks so you don't miss any news!

On the platform, you can indicate a preference of position. These will all be described there. We will do our best to respect your choices but we cannot promise anything. As for the hours, they are imposed. You must be available from July 11 to 14 and possibly from July 10 for some positions.

When you register, you can mention in the comments that you would like to work with friends and name them (within reason). In this case, we may not be able to accommodate your job and evening off preferences.

Thanks to the cashless system, you will be able to get drinks and snacks at the volunteer area, thanks to the chip on your bracelet. Food stands will be available on the festival site, but for a fee.

Since 2022, all payments are made via a cashless system. It is linked to the chip on your bracelet. Thanks to Payconiq, you'll be able to recharge it on the app or at the charging stations to use it to pay on the festival.

If you are late or absent, you must inform your supervisor as soon as possible. Without a legitimate/acceptable reason, we will deactivate your access on your chip and cut your day bracelet. You will not be able to access the festival.

You can enter and leave the site freely, you will just have to scan your bracelet at the entrances (each time). Please note that you will have to come and get accredited every day at the volunteer area where you will receive a summary of your missions for the day.

Shuttles will be available from the center of Liege to the festival site. We invite you to consult our website for all questions concerning mobility.

Due to high demand, it will not be possible to change positions after you register (with some exceptions).

As a volunteer, you will have access to the festival, as well as drinks, snacks and activities reserved for the volunteer area.

It will depend on your position.

It depends on your position. All the information will be provided in the form when you register.

You can contact the volunteer leaders via the Qoezion messaging system.

Your working hours will be posted in your personal space on the Qoezion platform and we will communicate them to you when you arrive at the accreditation area each day.

As Les Ardentes is historically a Liège festival, the volunteers are mostly local, and therefore do not require camping access. However, since the festival's expansion, we are happy to recruit volunteers from all over the world. Les Ardentes does not have a space dedicated to the accommodation of volunteers, but it is nevertheless possible to have access to a campsite, at a cost of 40 euros for the 4 days of the festival.

The objective is to welcome the public with reduced mobility in the best possible way by allowing us to target the most important adjustments to be made.

We have set up this form in order to adapt the system to the number of people concerned and the type of disability of each person. This form also allows us to contact you more easily if necessary.

To exchange your ticket, go to your order via the "Manage my order" link that you received in the confirmation e-mail sent to you.

If you can't find this email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. Here you can select for example the regular ticket you have taken. When you confirm the ticket you want to exchange, on the next page you will see the PRM ticket you want to exchange. This is when you can select your PRM ticket.

If you exchange your regular ticket for a PRM ticket, you don't have to pay any extra.

To exchange your ticket, go to your order via the link "Manage my order" that you received in the confirmation email sent, to get to your order.

If you can't find this email, you can have it sent again here.

Then click on "Additional actions" and then on "Change tickets".

Then the system will ask you which ticket(s) you want to exchange. Here you can select, for example, the PRM pass you have taken. When you confirm the ticket you want to exchange, on the next page you will see the 4 day PRM + camping pass you want to exchange. This is when you can select your 4-day PRM + camping pass.

The procedure is the same if you want to exchange your ticket for a PRM + companion ticket.

No, the purchase of a PRM ticket is at the same price as a regular ticket.

It is essential that there is a different name for the person with reduced mobility and the accompanying person. Please contact us for the modification request by telling us the name and surname of the accompanying person and the order number at pmr@lesardentes.be

In this case, there are two answers, if you wish to experience the festival in greater comfort because of your pregnancy:

There's no need to buy a ticket or PRM pass. You may, however, request access to the podiums for people with reduced mobility located around our two stages.

Space on these platforms is limited, and priority is given to the disabled public in the event of large crowds, in which case you may be asked to give up your seat to the disabled.

If you need adapted facilities:

In the event of a difficult pregnancy, you will of course be considered as a person with reduced mobility. This difficulty will not be visible, but you will be asked to present proof from your doctor to explain the need for a PRM ticket.  You will then have access to the PRM facilities.

Yes.

In your case, you may be asked to provide proof of your disability in order to benefit from the planned accommodations.

No, the PRM parking lots are free with proof of disability.  
Please note that spaces are limited. You must submit a reservation request via pmr@lesardentes.be and send us proof of disability (disability card, priority card for disabled persons, European parking card, mobility inclusion card, etc.) as well as the license plate, the vehicle model and the dates of your visit.

Of course, the campsite's main roads are accessible. An area of the regular campsite is reserved for PRMs and equipped with adapted sanitary facilities, a food area and a bar in the immediate vicinity, as well as a reception and service point.

Although relatively accessible, the All Star campsite does not have adapted sanitary facilities. Your experience will be more pleasant on the PMR campsite located in the Regular campsite.

No, people with reduced mobility can benefit from a special entrance. This entrance is located not far from the PRM parking lot.

On the campsite, people with reduced mobility also benefit from a special entrance next to the adapted area.

On the festival site as well as on the campsite, there is a reception area for accompanying persons, where you can carry out your treatments. These areas will be equipped with a fridge to keep your medicines cool, and locked cupboards. For further information, please contact pmr@lesardentes.be

Of course, we have introduced PRM + companion cards to enable people with reduced mobility to come accompanied. 
The companion is a person who is not a PRM and who accompanies the person with reduced mobility to facilitate access to the festival.
This person may use the same entrance as the person with reduced mobility and may also stay in the PRM campsite.
Additional companions cannot use this entrance.

PRM facilities are primarily reserved for people with reduced mobility and disabilities. If it's not too crowded, the facilities are easily accessible, but if it's too busy, you'll be asked to leave your place for those who need it most.

Please contact us at pmr@lesardentes.be to discuss whether your disability requires the purchase of a PRM ticket.

An area of the regular campsite has been adapted so that you can stay in the festival campsite.

Yes, parking spaces are reserved in the parking lot on Rue de la Tonne near the PRM entrance to the festival. There are also reserved spaces near the campsite. 
Please note that spaces are limited. You must submit a reservation request at pmr@lesardentes.be and send us proof of disability (disability card, priority card for persons with disabilities, European parking card, mobility inclusion card, etc.), as well as a copy of your reservation.

On site, you'll find an accompanying/rest area with a doggie bar, two raised, secure podiums with a view of the Phoenix and Big Eye stages, and an accessible food and bar area. 
On the campsite, a pathway from/to the PMR campsite and the entire camping village, adapted sanitary facilities, adapted WCs and accessibility to the activities.