F.A.Q

If you purchased ticket insurance at the time of purchase and would like a refund, you can submit your request here.

 

Tickets are non-refundable, as stated in our terms and conditions, which you accepted at the time of purchase.

If you purchased ticket insurance at the time of purchase and would like a refund, please go here. Please note that supporting documentation will be required.

You can also list your ticket for resale through your customer account.

If you wish to cancel the remaining payments of your installment plan, go to the email titled “LES ARDENTES 2026 – INSTALLMENT PAYMENT – ACCEPTED” that you received when placing your order and click on “Installment Payment”. You will then be able to click “Cancel”.

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Please note : Any installments already paid cannot be refunded.

The month following your first payment (i.e., 30 days later), an automatic debit for the same amount will be processed from your account. If the automatic debits fail (insufficient funds in the account, blocked card, etc.), you’ll receive an email asking you to complete the payment manually, and we’ll retry three times at one-week intervals (i.e., over a period of 3 weeks).
If you’d like to cancel future payments, manually pay one of your installments, or view the status of your payment plan, go to the email titled “LES ARDENTES 2027 – INSTALLMENT PAYMENT PLAN – ACTIVE” that you received when you placed your order and click on “Manage My Payments.”

Please note: After three failed attempts, the order will be canceled, and your first installments will not be refundable.

Tickets are non-refundable, as stated in our terms and conditions, which you accepted at the time of purchase.
If you purchased insurance for your tickets at the time of purchase and would like a refund, click here. Please note that proof of eligibility will be required.

You can also list your ticket for resale through your customer account at a later date.

Music Systems (Sound Systems):
Loud music is not permitted: please be considerate of others’ sleep (your fellow campers as well as local residents).

Commercial Activities:
Campers are not permitted to sell food, drinks, or anything else.

Distribution of flyers, leaflets, etc.:
The distribution of flyers and other promotional materials is prohibited.

Cleanliness:
All campers are responsible for the area they occupy. Anyone who leaves trash lying around will be expelled from the campground and the festival without a refund.

General Rules:
Anyone attempting to climb, break into, or damage facilities, or to fraudulently bring items onto the campground, will be immediately expelled from the campground and the festival.

Access to the campground will be denied to anyone who violates the rules described in this document. Violators may face legal action.

Inappropriate or offensive remarks or behavior will not be tolerated at the festival. Harassment, sexual assault, physical or verbal abuse, discrimination, racism, homophobia, transphobia, and sexism will not be tolerated. If you are told that your comment or behavior is inappropriate or out of line—even if it was meant “as a joke”—do not dispute it and apologize immediately. This type of behavior may result in disciplinary action.

THE FOLLOWING ARE PROHIBITED ON THE CAMPSITE:

• All narcotics;

• Perfumes;
Important: Aerosol-free deodorants (roll-on type) and sunscreen are permitted in limited quantities (up to 100 ml);
• All glass containers (empty plastic or metal water bottles of up to 1 L are permitted);

• Cans;

• Alcohol (bottles, flasks, etc.) is prohibited;
Beer cans are permitted, limited to 6 cans (max. 50 cl) per person.
Soft drinks (carbonated or energy drinks) are allowed up to 6 cans or plastic bottles (max. 50 cl per can/plastic bottle) per person.

• Water pipes, hookahs, etc.;

• Generators;

• Tools (wrenches, pliers, shovels) that could be used to dismantle the fences.

• All types of fires larger than a lighter flame (candles, braziers, burners, and other gas-powered devices…).
A cooking area is provided in the reception village. You are welcome to cook your food there.

• Sharp or blunt objects and any other items that could disrupt the campground’s peaceful atmosphere are prohibited (weapons, prohibited bladed weapons, syringes, fireworks, firecrackers, etc.).

• Pets, with the exception of guide dogs.

• All cameras with interchangeable lenses.

• Outside your tent, you are not permitted to add any additional structures such as awnings, gazebos, stretched tarps, swimming pools, etc.

• For safety reasons and out of mutual respect, the use of drones is not permitted on the campground.

If a camper decides to leave a prohibited item behind in order to enter the campground, the organizers are under no obligation to return it; campers will not be permitted to retrieve items confiscated at the campground entrance.
Anyone found on the campground in possession of any of the aforementioned prohibited items will be immediately and permanently expelled from the campground and the festival, without refund.

Yes, a specific area within the Outdoor campground is reserved for guests with a P.M.R./P.S.H. ticket. This area is located near the P.M.R. entrance and features accessible paths and support from a dedicated team.

• Dedicated entrance
• Camping area with stabilized ground
• Assisted setup
• Accessible restrooms
• Electrical hookups
• Secure storage for medications
• Nearby reception desk

A private space featuring:

• Treatment area
• Refrigerator and locked cabinet for medications
• Equipment storage (splints, diaper bags, etc.)
• Equipment rental (wheelchairs, crutches, etc.)
• Electrical outlets
• Picnic area, armchairs, and a bed

We are actively working to ensure the presence of volunteers trained in French-Belgian Sign Language (LSFB). They will be stationed in certain areas of the site to assist and meet the needs of those involved.

Two scenarios:

If you’d like to enjoy the festival in greater comfort, you can request access to the PRM viewing areas. Please note that during times of high attendance, priority will be given to people with disabilities.

If you have a high-risk pregnancy requiring special accommodations, you will be considered a person with a disability (P.M.R.) provided you submit a medical certificate. You will then be able to use all P.M.R. facilities.

Yes, there is a parking area near the accessible entrance. There is also another parking area near the campground.

All you have to do is request it using the accessible parking form.

You can get a refund for your cashless card until July 19.

A processing fee of 3 flames will be deducted from the refund amount.