Campers are liable to have the contents of their luggage checked and palpated by security staff on entering the campsite. All minors must have a signed parental consent form, accompanied by a photocopy of the parents' identity card. These documents must be handed in to the security post at the campsite entrance, where they will be kept.
Access to the campsite is reserved for festival-goers aged 16 and over.
Minors under the age of 18 must be accompanied by a responsible adult.
Anyone failing to meet these conditions will be refused access to the campsite.
I WANT TO EXCHANGE MY TICKET
Information on exchanges will be available shortly. You can always contact us at info@lesardentes.be
I HAVE A SPLIT-PAYMENT TICKET AND WOULD LIKE TO EXCHANGE IT
Information will be available shortly. You can always contact us at info@lesardentes.be
I did not receive a confirmation email
Information will be available shortly.
I want to upgrade a ticket purchased in a store
Ticket upgrades are only possible with tickets purchased online through our official ticketing service.
I want to personalize my ticket
Don't panic, tickets are not personal!
How do I activate refund protection ?
If you insured your tickets at the time of purchase and would like a refund, go here.
