Data privacy is of great importance to us and we are committed to openness and transparency in our handling of your personal data.
We have therefore established guidelines in accordance with the new General Data Protection Regulation ("GDPR") to govern the processing and protection of your personal data.
This statement will apply to you depending on how you interact with us.
When you purchase a ticket to attend one of our events, we will use the information you provide to fulfill our obligations to you in providing that service and, if you have let us know, we will keep you informed about other events that may be of interest to you.
When you sign up for our newsletter to keep you up to date with our news.
When you use a social media feature on our website or applications and post on those social media, the social media network may share information about you with us.
Who is responsible for processing your personal data?
Festiv@Liege ASBL is responsible for processing the personal data you provide to us in accordance with the applicable data protection law.
Festiv@Liege ASBL
Boulevard de la Sauvenière, 118
4020 Liège
Belgium
VAT number: VAT number BE0878.155.153
Where do we store your data?
Your personal data is stored on our servers in the European Economic Area ("EEA").
Why do we store your data?
We collect and use your information for a variety of reasons, e.g., to help you attend your favorite events, to share information, for marketing purposes, and in situations where required by law.
Who has access to your data?
Your data is shared within the different events organized or co-organized by Festiv@Liege: Les Ardentes, Les TransArdentes, Ronquières Festival, Jazz in Liege, Reflektor, Ardentes Club.
It will only be used to contact you for the event of your choice.
We may share this information with certain partners of the event, such as artists, promoters, record companies, teams or the host site, as well as other third parties associated with the service provided.
We will never pass on, sell or trade your data for commercial purposes or to third parties outside of this framework.
How do we use your information?
We use your information when you enter into a contract with us (e.g., to purchase products or a ticket) to:
Process your order.
Obtain payment.
Provide you with customer support.
To better fulfill our communication and marketing functions.
Market research and analysis to help us improve and customize our products and services.
To send you customer service messages including booking confirmations and event reminders.
To detect unlawful behavior, to protect or enforce our rights as defined by law. For example, to ensure that tickets reach the purchasers. To this end, we may use your information to prevent ticket resale, infringement or misuse of our intellectual property rights (e.g., our trademarks or Event Partner trademarks), fraud, or other crimes or offenses.
To help us customize our services to you. For example, if you purchase tickets to pop music events and have consented to receive marketing information from us, we will inform you about other similar events that may be of interest to you.
What are your rights with respect to this data?
Right of access
You have the right to request information about the personal data we hold about you at any time. You can contact us at info@lesardentes.be so that we can send you your personal data by e-mail.
Right of rectification
You have the right to request the rectification of your personal data if they are incorrect and to have them completed if they are incomplete.
Right of deletion
You have the right to erase all your personal data at any time or to request that it be used in a limited way in the future.
Right of portability
Where your personal data is processed by automated means following your consent or agreement, you have the right to obtain a copy of your data transferred to you or to another party in a structured, commonly used and machine-readable format. This applies only to personal data that you have provided to us. Generally, we do not use automated decision-making, but if we do use such decision-making, we will make this clear to you.
Right to object to processing
You have the right to object to the processing of your personal data.
How can you exercise your rights?
We have for this reason an address manages the requests concerning your rights stipulated above. You can reach them permanently at info@lesardentes.be
Please note that, while we carefully evaluate every request we receive, your rights may differ depending on where you live, and we may not always have to comply with your request. In these cases, we will explain why.
Updates to our Privacy Policy: We may need to update our Privacy Policy. The most current version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Policy, such as the purpose for which we use your personal data, the identity of the Controller, or your rights.
If you have any questions about the above or about our approach to data protection, please contact us at info@lesardentes.be
You may also contact CNIL (Commission Nationale de l'Informatique et des Libertés) but we encourage you to seek our assistance first.
Security of your information
We have implemented security measures to protect your information. The security measures we use are based on the type of information collected.
We retain your information only as long as necessary to provide the services you request for the purposes described in this policy and for legal purposes that require us to retain the information. We securely delete your information when it is no longer required for the purposes described in our corporate policies.
LEGAL NOTICE
This website is the property of Les Ardentes SA.
Personal information:
Les Ardentes SA
Boulevard de la Sauvenière, 118
4020 Liège
VAT : BE0806 356 347
Address of the head office:
Boulevard de la Sauvenière, 118
4020 Liège
VAT : BE0806 356 347
Telephone: +32 04 340 30 80
E-mail: info@lesardentes.be
Company number: VAT : BE0806 356 347
By accessing and using this website, you explicitly agree with the following terms and conditions.
INTELLECTUAL PROPERTY RIGHTS
The content of this site, including trademarks, logos, articles, ideas, drawings, data, product or company names, texts, photos, videos, etc. are protected by intellectual property rights belonging to Les Ardentes SA or to third parties holding such rights.
LIMITATION OF LIABILITY
The information contained on this website is of a general nature. This information is not adapted to personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the user.
Les Ardentes SA takes great care to ensure that the information provided is complete, correct, exhaustive and up-to-date. However, we cannot guarantee the quality of the information on our website. It is therefore possible that the information is not complete, not sufficiently precise and/or not useful.
In the event that information is unavailable or erroneous on or via the site, Les Ardentes SA will make every effort to rectify the situation.
However, Les Ardentes SA cannot be held responsible for any direct or indirect damage resulting from the use of information made available on the site.
If you notice any errors in the information provided on the site, we ask you to inform us as soon as possible so that we can take the necessary measures.
The content of the site (including links) may be adapted, modified or completed at any time without notice. Les Ardentes SA does not guarantee the proper functioning of the website and cannot in any way be held responsible for the malfunctioning of the website, the temporary unavailability of the website or any form of damage, direct or indirect, that may result from accessing and using the website.
The website may contain hyperlinks to third-party websites or pages or refer to them indirectly. The presence of links to such websites or pages does not imply any implicit approval of the content of such websites or pages.
Placing such a link does not mean that we (implicitly) endorse the content of such websites. Clicking on these links and visiting these sites is the sole responsibility and risk of the user. Les Ardentes SA is in no way responsible for any damages resulting from such links.
APPLICABLE LAW
This site is governed by Belgian law.
COOKIES
POLICY ON THE USE OF COOKIES
WHAT ARE COOKIES?
Cookies are small files that can be placed in the browser of your device when you visit a website. During your next visit, the website can then read the cookies that have been placed. The information contained in these cookies is necessary, or at least useful, for your visit or use of the website.
Most cookies have an expiration date. Session cookies" are automatically deleted when you close your browser. Persistent cookies" are programmed to remain on your device for a certain number of months. You can delete them manually at any time before they expire.
LES ARDENTES SA uses the following cookies on its website:
FUNCTIONAL COOKIES
Functional cookies remember the choices you make during your visit. If you wish to use our website, you cannot refuse these cookies. However, we do not set them until we receive confirmation from you.
OPTIONAL COOKIES
Optional cookies are not essential for a good basic user experience on our website. You may decline them.
ANALYSIS COOKIES
These cookies allow us to track your visit and the origin of your visit. We use them to generate statistics to improve the site and make it more user-friendly. The data is analyzed in an anonymous way. We use the Matomo tool to perform these analyses.
Cookie management
When you visit our website, you are prompted to accept or decline all cookies and you have the option to accept or decline categories of cookies, such as analytical cookies, personalization cookies, advertising cookies and social media cookies. These cookies will only be placed on your computer if and when you accept them.
Only strictly necessary cookies will be placed without your consent. You can delete the cookies already installed on your computer or mobile device at any time.
You can also refuse the installation of all cookies at any time via your browser settings. Disabling cookies may mean that you can no longer use certain features of the website.
You can change your browser settings to limit the cookies that can be enabled. These settings are usually found in the "options" or "preferences" menu of your browser.
For more information, please see the links below, or consult the 'Help' menu of your browser:
CHROME
See how to manage cookies in Chrome on the Google website
FIREFOX
See how to delete cookies from your computer on the Mozilla website
See how to delete cookies for Android on the Mozilla website
See how to clear history for iOS on Mozilla's website
SAFARI
See how to manage your Mac's cookies on the Apple website
See how to clear your iPhone/iPad cookies on the Apple website
EXPLORER
See how to delete cookies in Explorer on Microsoft's site
MICROSOFT EDGE
See how to delete cookies in Edge on the Microsoft site
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